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ORDER PROCESSING TIME

Please allow 24-48 hours from the date of your order for order processing. If rare unexpected delays occur, you will be notified immediately.

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ORDER CANCELLATIONS/RETURNS 

Orders can not be cancelled or changed once the items have been shipped or are in transit. Orders that are being held for a delayed delivery date can not be cancelled. After an order has shipped any returns or refunds will have a 35% restocking fee. If a customer does not want a product after delivery the item must be in the original packaging, in original condition. Arrangements will be made for pick-up at the customer’s expense within 7 days from delivery date. If packaging is torn or unusable, it can not be returned or exchanged and no refund will be given. Mattresses can not be returned.

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DELIVERY

Delivery will only be made to the address printed on the customer’s invoice. A confirmation call will be made to schedule a delivery.

 All deliveries are done from 7:00am to 7:00pm. Delivery date and time is only an estimate. No guaranteed delivery time.

Opulent Decor cannot be held liable for any loss due to delivery delay. Rescheduling or cancellation of a delivery must be requested 24 hours prior to the day of delivery. If cancelled on the day of delivery, a surcharge of $50 will be assessed. If a customer is not home to receive the delivery on the scheduled delivery date, the delivery fee will be assessed. A redelivery fee of $50 will be charged for any additional attempts.

Delivery is done under safe and normal conditions. There must be a clear path to the entrance of the building. Opulent Decor team do not remove doors, banisters, windows, trim, gates, or any other structural part. It is the customer’s responsibility to ensure that the product they purchased will fit into their residence with 1 inch of clearance so there is no risk of damage. Opulent Decor is not responsible for any damage done by furniture to the customer’s residence during delivery. If items do not fit in the residence during a delivery, the delivery fee will be assessed. Any redelivery of new furniture will have a redelivery charge of $50. If the customer feels an item is not in acceptable condition upon delivery they are entitled to refuse the delivery prior to the delivery drivers leaving.

Delivery does not include hook-up/set up of furniture, or removal of old furniture.

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***Photo ID and the customer’s invoice must be present for delivery. No exceptions

MEASURING FOR DELIVERY

It is the customer's responsibilty to make sure the products will fit in their home.  Will the furniture fit through all doorways?  Will your hallway size allow our team to fit through with the product?  Will the furniture fit up your stairway?  Will the furniture fit into the room?  For apartment buildings or homes with elevators, it is important to measure the elevator interior height, elevator opening and opposite wall distance.

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DAMAGED MERCHANDISE

It is the customer's responsibility to inspect all items for damage at the time of delivery. In the rare event that you receive a damaged item, please contact customer service within 24 hours so we can remedy the issue.

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WARRANTY

Items come with a 1 Year Manufacturers Warranty against manufacturing defects. This warranty applies under conditions of normal use. It does not cover defects caused by improper assembly or disassembly, product modification, abuse, misuse, accidents, negligence or exposure to the elements. Our furniture products are not intended for outdoor use unless stated by the manufacturer.

Website images and any presentation provided by Opulent Decor are for illustrative purposes only. It is the customer’s responsibility to ensure that the size, color and design of the products are suitable for their home. Variations in color, texture and natural markings of wood, fabric, metal or leather, are common and cannot be avoided. Opulent Decor cannot be held responsible for such variations. Opulent Decor is not liable for fading under any circumstance. Replacement parts may have variations the original dye lot, or finish.

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Online Purchasing Polices

Upon receiving your invoice, the customer agrees to the following policies and guarantees.

Opulent Decor may amend this agreement at any time without notice at our discretion by posting the amended terms on our website.

Prior to checkout, it is the customer’s responsibility to confirm the information on the invoice is correct, and that the items on the invoice are what they requested. The invoice indicates what items the customer will receive. 

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LAY-A-WAY

Free Lay-A-Way is available with a down payment of 25% of your total purchase. Monthly payments are required. Payments are broken down to 6 equal installments. If the merchandise is not paid in full within 6 months Opulent Decor reserves the right to cancel the order, the money deposited may be used as a credit towards merchandise of the customer’s choice. A $50 cancellation fee will be assessed. Lay-A-Way on furniture is for 6 months from the date the invoice is started. Furniture will not be ordered until the invoice is paid in full. Opulent Decor is not responsible for discontinued items.

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Warrenty/ Guarantee

Some items are coverd by a manufacturer's warrenty. Please report any damages within 24 hours.

Failing to do so will waive all claims for damage. Damage caused by improper opening of packaging, poor assembly, unauthorized repair, or modification will void warranty. Failure on the customer’s part to properly take care of furniture, whether through neglect or ignorance, voids all warranties. If the furniture is damaged or non-operational due to unsanitary living conditions, guarantee/warranty will be void. Abuse will be determined by Opulent Decor exclusively. No coverage for damage caused by acts of nature. Opulent Decor guarantee is given by the manufacturer, not

Opulent Decor. Guarantees can be found on the manufacturer’s website. “Too hard or too soft” pertaining to mattress, padded or cushioned products is a personal judgment which is not warranted.

Mattress guarantee is given by the manufacturer and may

vary. 

REFUNDS

No refunds after furniture is delivered. Refunds can only be processed during the first 14 days from the date the invoice was created. After 14 days, any money deposited will become store credit. Opulent Decor reserves the right to refuse any refund. If at anytime a customer receives a refund from Opulent Decor, a credit card purchase will be credited to original credit card. The name on the Opulent Decor receipt must match the picture ID. Debit card, check, or cash refunds over $100 will be returned in the form of a Check. Refunds are made between the hours of 8:00 A.M to 5:00 P.M. To receive a refund, the customer must have original receipt and picture ID. Certain furniture manufactures may issue a restocking fee which the customer is to be held liable to pay.

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SPECIAL ORDERS

Special order items will be noted on the front of the invoice. Once a special order is paid in full, the order is then placed and finalized. Once a special order is placed, it cannot be canceled or changed, and no refund will be issued. Special orders can take 2-12 weeks to be received. Any issues regarding a delivered special order will be resolved by Opulent Decor customer service department. Delivery of Titanic Furniture products is provided by Titanic Furniture. Titanic Furniture delivers within 50 miles of the city of Chicago.

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BACK ORDERS

Back order items can take 1-12 weeks to receive. If an item was ordered and the manufacture is out of stock, that order then becomes a back order. The customer can choose to wait for the back ordered item or the customer can pick out a different item to replace the backordered or discontinued item. If the customer chooses to wait for the item, Opulent Decor cannot be held liable for any loss resulting in the customer’s choice to wait.

Website images, catalogues, photographs, brochures and any presentation provided by Opulent Decor are for illustrative purposes only. It is the customer’s responsibility to ensure that the size, color and design of the products are suitable for their home. Variations in color, texture and natural markings of wood, fabric, metal or leather, are common and cannot be avoided. Opulent Decor cannot be held responsible for such variations.

Opulent Decor is not liable for fading under any circumstance. Replacement parts may not always match the original dye lot or finish.

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